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£ Effective Investigation and Management of Complaints

Wed, 26 Mar

|

Virtual

Please note this is a CHARGEABLE course This session aims to equip school leaders with the knowledge, skills and confidence to effectively manage parental complaints. From identifying what constitutes a complaint and effective de-escalation through to the management of formal complaints where inform

£ Effective Investigation and Management of Complaints
£ Effective Investigation and Management of Complaints

Time & Location

26 Mar 2025, 09:30 – 12:00

Virtual

About the Event

Learning Outcome

The session will cover:


  • What constitutes a complaint?

  • Statutory obligations and best practice 

  • How to avoid complaints and de-escalation strategies

  • Protocols for investigating and managing complaints at informal level


Tickets

  • Effective Investigation

    Please note that you will be charged for any non attendance on the day unless the space is cancelled 48 Working hours previous.

    £0.00

Total

£0.00

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