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£ Effective Investigation and Management of Complaints
Wed, 26 Mar
|Virtual
Please note this is a CHARGEABLE course This session aims to equip school leaders with the knowledge, skills and confidence to effectively manage parental complaints. From identifying what constitutes a complaint and effective de-escalation through to the management of formal complaints where inform


Time & Location
26 Mar 2025, 09:30 – 12:00
Virtual
About the Event
Learning Outcome
The session will cover:
What constitutes a complaint?
Statutory obligations and best practice
How to avoid complaints and de-escalation strategies
Protocols for investigating and managing complaints at informal level
Tickets
Effective Investigation
Please note that you will be charged for any non attendance on the day unless the space is cancelled 48 Working hours previous.
£0.00
Total
£0.00
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