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£ Effective Investigation and Management of Complaints
Wed 02 Apr
|Virtual
Please note this is a CHARGEABLE course This session aims to equip school leaders with the knowledge, skills and confidence to effectively manage parental complaints. From identifying what constitutes a complaint and effective de-escalation through to the management of formal complaints where inform
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Time & Location
02 Apr 2025, 09:30 – 12:00
Virtual
About the Event
Learning Outcome
The session will cover:
What constitutes a complaint?
Statutory obligations and best practice
How to avoid complaints and de-escalation strategies
Protocols for investigating and managing complaints at informal level
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